Duty Manager (Rathmines)

Omniplex; Dublin; On-site; EUR 36,000 - 46,000; Full time

Job summary

Omniplex is seeking a Duty Manager to oversee daily cinema operations, drive visitor services, and improve efficiency while protecting profitability. You will lead a team, manage cash and stock, and ensure strong customer experiences across all shifts.

The role emphasizes frontline leadership, budgeting, social media engagement, and adherence to policies and licensing. It offers full-time, on-site work in a dynamic entertainment environment.

Qualifications

• 1+ years' experience in a Supervisor/Manager role.
• Aged 18 years or older.
• Graduates of business studies, management, travel/tourism, or recreation/leisure studies are preferred but not essential.
• This is a full-time in-person role.
• Profecient IT skills are also important.

Responsibilities

• Lead and develop a team by providing supervision, direction, and guidance.
• Assist Management with achieving audience and sales goals.
• Ensure excellent customer service standards are always adhered to.
• Deal effectively with customer concerns.
• Ability to make decisions and follow up where necessary.
• Communicate all customer related issues to Management.
• Understanding of the local market, including customer expectations.
• Assist with the implementation and drive promotions within the cinema.
• Implement company policies & procedures as well as all legal requirements such as IFCO Certifications, whilst maintaining a positive customer experience.
• Addressing performance issues such as absenteeism, punctuality, etc. in a timely manner as required.
• Perform daily, opening, and closing operational and administrative duties.
• Effective budgeting and stock control. Always looking for new ways to minimize costs & waste.
• Maintain a good knowledge of Products and Services.
• Projection scheduling with or at the direction of the manager using tools provided for maximize audience numbers.
• Assist with managing the sites social media platforms to company policy.
• Adherence to cash management procedures and reporting
• Complying with licensing and health and safety regulations
• Complete all other reasonable functions and duties as assigned by Management. Professionalism in appearance. Adhering to company code of appearance
• Ability to work on your own initiative to meet deadlines.
• Take ownership of the successful completion of personal training.

Skills

Leadership

Customer service

Communication

Budgeting

Stock control

Social media management

Education

Business/Management degree (preferred)

Tools

IT skills

Job description

Duty Managers are responsible for assisting the General Manger managing the overall daily operations of the cinema. This includes promoting effective visitor services, whilst improving efficiencies, increasing profits, and achieving company objectives.

Responsibilities:

• Lead and develop a team by providing supervision, direction, and guidance.
• Assist Management with achieving audience and sales goals.
• Ensure excellent customer service standards are always adhered to.
• Deal effectively with customer concerns.
• Ability to make decisions and follow up where necessary.
• Communicate all customer related issues to Management.
• Understanding of the local market, including customer expectations.
• Assist with the implementation and drive promotions within the cinema.
• Implement company policies & procedures as well as all legal requirements such as IFCO Certifications, whilst maintaining a positive customer experience.
• Addressing performance issues such as absenteeism, punctuality, etc. in a timely manner as required.
• Perform daily, opening, and closing operational and administrative duties.
• Effective budgeting and stock control. Always looking for new ways to minimize costs & waste.
• Maintain a good knowledge of Products and Services.
• Projection scheduling with or at the direction of the manager using tools provided for maximize audience numbers.
• Assist with managing the sites social media platforms to company policy.
• Adherence to cash management procedures and reporting
• Complying with licensing and health and safety regulations
• Complete all other reasonable functions and duties as assigned by Management. Professionalism in appearance. Adhering to company code of appearance
• Ability to work on your own initiative to meet deadlines.
• Take ownership of the successful completion of personal training.

The Person:

A developing leader looking to build new skills and gain experience with the aim of progressing.

Drive for Results

• Awareness of key performance indicators, maintain standards and motivate employees to achieve set targets.
• Not willing to accept poor or average performance.
• Setting the tone. Communicating to all staff a passion and commitment to achieve .

Communication

• Providing an open and inviting working environment that encourages engagement.
• Share appropriate information and knowledge to allow others to succeed.
• Communicating issues to management to help remove obstacles.
• Ability to Communicate in a clear and confident manner.

Managing Team Performance & Development

• Ensuring employees have the required training and skill set to complete their role.
• Facilitating a Review, Coaching & Feedback approach to ensure employees know what is expected of them and how they are performing.
• Being open to new ideas and sharing information.
• Leading by example, partaking in daily tasks, and overseeing correct company procedures are always adhered to.

Qualifications & Requirements:

• At least 1 years' experience in a Supervisor/Manager role
• Aged 18 years or older.
• Graduates of business studies, management, travel/ tourism, or recreation/ leisure studies are preferred but not essential.
• This is a full-time in person role.
• Profecient IT skills are also important.