Guest Services Manager - Duty Manager

Grand Park City Hall; Dublin; Vor Ort; EUR 35.000 - 52.000; Vollzeit

Zusammenfassung

Grand Park City Hall is a hospitality venue focused on sustainable, guest-centered service. We seek a proactive Front Office/Guest Services professional to supervise shifts, guide VIP arrivals, and ensure all departments are informed of guest needs.

You will uphold brand standards, train staff, and manage guest requests with tact while maintaining strong safety and operational procedures. This role is on-site in Dublin, with emphasis on guest experience.

Qualifikationen

• At least 2 years of working experience in a similar capacity.
• Outgoing, meticulous and service-oriented.
• Knowledge of Opera system is an added advantage.

Aufgaben

• Inspect front of the house and back of the house areas to ensure cleanliness and safety.
• Plan and conduct periodic Front Office training to meet brand standards.
• Meet and guide VIPs to their rooms and inform relevant departments of arrival.
• Maintain service standards and provide constructive feedback to improve performance.
• Attend guests with promptness, courtesy and efficiency; assist with directions.
• Review arrival lists and note VIPs or special requests.
• Greet guests at the driveway and guide them to areas; thank departing guests.
• Maintain guest database and prepare distribution reports.
• Ensure proper shift handover and follow-up on outstanding issues.
• Authorize rate changes, payments and cheques per procedures.
• Monitor guest requests and communicate with departments.
• Handle inquiries, reservations and complaints.
• Monitor room inventory for maximum revenue utilization.
• Knowledgeable on emergency procedures as a first responder.
• Perform any other tasks as assigned.

Kenntnisse

Outgoing

Meticulous

Service-oriented

Guest-facing

Communication

Tools

Opera system

Jobbeschreibung

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.
• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation or guiding guests to their destination within the hotel and that guests’ complaints are handled with tact and diplomacy.
• Review arrival list for all arrivals, taking note of VIPs and those with special requests.
• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.
• Ensure complete guest database are obtained.
• Prepare relevant reports for distribution to all departments.
• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• Ensure keys in their custody are issued only to authorized personnel.
• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.
• Initiate correspondence regarding enquiries, reservations, and complaints.
• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
• Knowledgeable on emergency procedures as part of a first response team.
• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience in a similar capacity.
• Outgoing, meticulous and service-oriented.
• Knowledge of Opera system is an added advantage.