Operations Manager

Byrne Hotel Group; Galway; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Staff meals

Opportunities for development and car

Job summary

The Byrne Hotel Group is seeking an experienced Operations Manager to join our senior leadership team in Galway. You will oversee the day-to-day hotel operations, ensuring exceptional guest service across all departments while supporting business objectives and financial performance.

You will lead and develop high-performing teams, drive service excellence, manage budgets and KPIs, and collaborate with the General Manager to implement effective operational strategies.

Qualifications

• Experience leading hotel operations in F&B or hotel settings.
• Proven track record of managing teams and lifting performance.
• Hands-on leader capable of multitasking in fast-paced environments.
• Ability to inspire, develop staff, and drive results.
• Strong verbal and written communication skills.

Responsibilities

• Lead daily hotel operations to ensure high service standards.
• Develop and support Front Office, F&B, Housekeeping and maintenance managers.
• Drive guest satisfaction and manage service quality improvements.
• Monitor budgets, KPIs, and operational performance.
• Ensure health, safety and food safety compliance.
• Oversee staffing, recruitment, training and engagement.
• Act on guest feedback and implement service enhancements.
• Collaborate with General Manager on strategic plans.
• Maximise revenue opportunities while controlling costs.
• Foster a positive, customer-focused workplace culture.

Skills

FB / F&B management

People management

Multi-tasking

Leadership

Communication skills

Job description

The Byrne Hotel Group is seeking an experienced and motivated Operations Manager to join our senior leadership team. This is an exciting opportunity for a hospitality professional with a passion for delivering exceptional guest experiences, leading high-performing teams, and driving operational excellence.

As Operations Manager, you will oversee the day-to-day running of the hotel, ensuring the highest standards of service across all departments while supporting the achievement of business objectives and financial performance.

Key Responsibilities

• Lead the daily operations of the hotel, ensuring smooth and efficient service delivery.
• Support and develop departmental managers across Front Office, Food & Beverage, Housekeeping, Maintenance and other operational areas.
• Drive exceptional guest satisfaction by maintaining consistently high service standards.
• Monitor operational performance, budgets, and departmental KPIs.
• Ensure compliance with health and safety, food safety, fire safety, and company policies.
• Manage staffing levels, recruitment, training, and employee engagement initiatives.
• Handle guest feedback professionally and implement service improvements where required.
• Work closely with the General Manager to develop and implement operational strategies.
• Maximise revenue opportunities while effectively managing costs.
• Foster a positive, collaborative, and customer-focused workplace culture.

Your Profile

• Must have previous experience working in F&B Management
• Proven track record of people management and leadership
• Must be able to multi-task and take a hands-on approach.
• Ability to lead and motivate
• Excellent communication skills

Benefits

• Competitive salary
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.
• Staff Meals