Cinema Guest Experience Lead

Odeon Cinemas Ltd; Charlestown; Remote; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Inclusion & belonging

Job summary

ODEON is seeking a Cinema Experience Manager to support the Cinema Manager in delivering seamless, memorable cinema operations. You’ll lead and motivate Front-of-House teams, oversee guest experiences across all areas, and drive service excellence during peak film releases.

You’ll contribute to maintaining safety, cleanliness, and regulatory compliance while coaching staff for growth and progression. The role involves flexible hours, including evenings and weekends, with training wages starting

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Demonstrates a people-first leadership style and strong communication.
• Maintains high standards of safety, service, and operational delivery.
• Flexible to work evenings, weekends, and late nights.
• Willing to travel safely to and from late shifts.

Responsibilities

• Lead and motivate Cinema Hosts across shifts.
• Oversee guest experience in all areas: retail, ticketing, ushering.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards of safety, cleanliness, compliance, and food handling.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team leadership

People-first leadership

Communication

Safety standards

Flexible schedule

Travel safety

Job description

ODEON is seeking a Cinema Experience Manager to support the Cinema Manager in delivering seamless, memorable cinema operations. You’ll lead and motivate Front-of-House teams, oversee guest experiences across all areas, and drive service excellence during peak film releases.

You’ll contribute to maintaining safety, cleanliness, and regulatory compliance while coaching staff for growth and progression. The role involves flexible hours, including evenings and weekends, with training wages starting