Membership Administrator / Clerical Officer

Reed Specialist Recruitment Limited; Dublin; On-site; EUR 29,000 - 40,000; Full time

Job summary

Reed Specialist Recruitment Limited in Dublin 1 is seeking a temporary Administrator / Clerical Officer to support the Membership team for 1 month, with a strong possibility of extension based on performance.

The role offers between €16.00 and €22.00 per hour, with a 35-hour working week, between 8am and 5:30pm. It involves handling queries, processing applications, and supporting various membership-related tasks.

Qualifications

• Experience handling member inquiries by phone and email.
• Experience processing membership applications and related records.
• Knowledge of GDPR obligations and data handling.
• Strong ICT skills and familiarity with databases.

Responsibilities

• Manage high volume phone and email queries in a courteous, confidential manner.
• Review, process and approve or reject new membership applications.
• Organise Welcome Packs and liaise with An Post for collection and posting.
• Review and approve membership invoices and manage database categories.
• Assist IT issues on the membership database alongside Silverbear.

Skills

Communication

GDPR

Initiative

Attention to detail

Interpersonal skills

Teamwork

Administrative skills

Under pressure

Resilience

Job description

Our client based in Dublin 1 are seeking a temporary Administrator / Clerical Officer to cover in their Membership team on a temporary basis for 1 month with a high possibility of extension. Given a strong performance there will be an opportunity to apply for roles internally.

€16.00 - €22.00 per hour Working hours between 8am – 5.30pm 35 hour working week

Duties & Responsibilities

• To manage in a courteous, friendly and confidential manner, a large volume of phone queries and email queries
• To review, process and either approve or reject new membership applications
• To organise the labelling and packing of the Welcome Packs for new members including liaising with An Post for their collection and posting
• To review and approve invoices relating to the membership section
• To manage the correct membership categories on the membership database
• To liaise with Silverbear and bring to a successful conclusion any IT issues that arise on the membership database
• To produce Retirement Certificates as requested by Branch/District Secretaries
• To ensure that all members who require mail to be posted to their home address have a postal hub included prior to labels being produced
• To give assistance to the Administrative Officer of the section should they require it for any special task that might arise
• Contributing to meetings in the membership section where information and updates on current issues are shared
• Active involvement in maintaining the membership section of the website and ensuring that information is accurate, reliable and updated as necessary
• Relief reception duties as required
• Such other duties in the membership section

Skills & Attributes required

• Ability to deal with members in a professional and effective manner.
• Ability to write in a clear, concise and accurate manner; Sound understanding of GDPR requirements;
• An ability to demonstrate initiative, accuracy, efficiency, reliability, flexibility and attention to detail;
• Exercise sound judgment;
• Strong inter-personal and communication skills;
• Ability to work as part of a team in a co-operative and constructive manner;
• Very good administrative skills including proficiency in ICT;
• An ability to work competently under pressure;
• Resilience and tenacity.