Administrator - Donor Care, temporary support

Reed Specialist Recruitment Limited; Dublin; On-site; EUR 18,000 - 26,000; Full time

Job summary

A well-known charity in Dublin city centre is seeking Donor Administrators to assist during its busiest period. The roles are temporary from ASAP to end of year with a possible permanent opportunity. Strong Excel and CRM skills are essential.

The role involves donor communications, data entry in MS Dynamics, and financial reconciliation to meet KPIs across multiple giving platforms. Office-based, Monday to Friday, 9am–5pm.

Qualifications

• Experience of using Microsoft Dynamics CRM an advantage.
• Knowledge of GDPR a plus.
• Knowledge of financial processes an advantage.
• A self-starter with the ability to learn detailed processes quickly and problem solve.
• Strong administrative experience and attention to detail.
• Excellent interpersonal skills with the ability to work in a team.
• Excellent communication skills and ability to build good rapport with all types of supporters

Responsibilities

• Communications: be the first point of contact for donors and supporters, providing the best experience while managing, maintaining and building relationships to achieve retention.
• Administration: undertake financial administration and reconciliation to achieve KPIs for turnaround in donor acknowledgement, tax reclaim receipting and monthly reporting across giving platforms.
• Data: ensure accurate data input to the CRM system (MS Dynamics) to facilitate record keeping and engagement.

Skills

Excel

CRM systems

GDPR knowledge

Financial processes

Communication

Tools

MS Dynamics CRM

Job description

A well-known charity based in Dublin city centre are seeking Donor Administrators to assist them while they enter their busiest time of year. The roles are temporary starting ASAP until the end of the year, there is an opportunity for the role to be made permanent. ****The ideal candidate must be confident using Excel and CRM systems*****

€16.00 per hour Office based Monday – Friday, 9am – 5pm

The role helps to engage public supporters who give cash donations and regular gifts, encouraging overall support, commitment to the cause, and driving repeat gifts and enhanced support from the public. This is achieved through managing each donor interaction in a way that informs, develops relationships and encourages ongoing support and engagement through the donor lifecycle.

Duties and Responsibilities

Communications: You will be the first point of contact for our donors and supporters, providing the best experience possible while managing, maintaining and building relationships with supporters to achieve best results for retention. You will support with the production of letters, packs and key information communications to all donors, and will assist with our telemarketing activities to thank donors and develop key relationships.

Administration: The role will undertake financial administration and reconciliation processes to achieve KPIs for turnaround in donor acknowledgement, tax reclaim receipting and monthly reporting across all giving platforms (online, bank transfers/standing orders, direct debits, cheque).

Data: You will ensure the delivery of accurate data input to our CRM system (MS Dynamics) to facilitate record keeping, communications and relationship development.

Skills & Attributes required

• Experience of using Microsoft Dynamics CRM an advantage
• Knowledge of GDPR a plus
• Knowledge of financial processes an advantage
• A self-starter with the ability to learn detailed processes quickly and problem solve.
• Strong administrative experience and attention to detail.
• Excellent interpersonal skills with the ability to work in a team.
• Excellent communication skills and ability to build good rapport with all types of supporters