Clerical Officer

Cpl Group; Leinster; On-site; EUR 23,000 - 26,000; Full time

Job summary

The Clerical Officer role at Cpl Group in Kilkenny is a temporary position delivering essential administrative and clerical support to a public service body. You will assist with daily office operations, maintain confidentiality, and ensure accuracy and high levels of customer service in a child and family services environment.

The role requires experience in admin or clerical work, proficiency in Microsoft Office, strong organisational skills, attention to detail, and the ability to work both

Qualifications

• Previous administrative or clerical experience required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organisational and time-management skills.
• High level of attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional written and verbal communication skills.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide general administrative support including filing, photocopying, scanning, and data entry.
• Manage incoming and outgoing correspondence (post, email, phone calls).
• Maintain accurate electronic and manual records in line with policies and GDPR requirements.
• Schedule appointments and support diary management as required.
• Assist with preparation of reports, documents, and spreadsheets.
• Update internal systems and databases accurately and in a timely manner.
• Deal professionally and sensitively with service users, colleagues, and external stakeholders.
• Support team members with ad hoc administrative tasks as required.
• Adhere to policies, procedures, and confidentiality standards.

Skills

Organisational skills

Time-management

Attention to detail

Communication skills

Teamwork

Discretion

Data entry

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Specification

Position: Clerical Officer (Temporary)

Contract Duration: Temporary, 3 Months with view of extension

Hours: 35 hours per week. 9-5

Hourly Rate: €17.55 per hour

Location: Kilkenny

Role Purpose

The Clerical Officer will provide efficient administrative and clerical support to a public service body, ensuring the smooth day-to-day operation of the office while maintaining high standards of confidentiality, accuracy, and customer service in a child and family services environment.

Key Duties and Responsibilities

• Provide general administrative support including filing, photocopying, scanning, and data entry
• Manage incoming and outgoing correspondence (post, email, phone calls)
• Maintain accurate electronic and manual records in line with policies and GDPR requirements
• Schedule appointments and support diary management as required
• Assist with preparation of reports, documents, and spreadsheets
• Update internal systems and databases accurately and in a timely manner
• Deal professionally and sensitively with service users, colleagues, and external stakeholders
• Support team members with ad hoc administrative tasks as required
• Adhere to policies, procedures, and confidentiality standards

Essential Requirements

• Previous experience in an administrative or clerical role
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong organisational and time-management skills
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional manner with good communication skills (written and verbal)
• Ability to handle sensitive information with discretion