Reception / Office Administrator

Reed Specialist Recruitment Limited; Dublin; On-site; EUR 35,000 - 40,000; Full time

Job summary

Our client in Dublin 1 seeks a Receptionist / Clerical Officer on a contract to May 2027. You will be the face of the organisation, handling calls, directing inquiries and ensuring excellent service. 35,000–40,000 EUR, 35 hours weekly, 8am–5:30pm.

Responsibilities include greeting visitors, logging queries, managing post and couriers, and supporting admin tasks with accuracy and professionalism. Strong teamwork and organisation are essential.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and work within a team.
• Strong attention to detail and accuracy.
• Excellent organisational and administrative abilities.
• Sound judgement in handling queries and priorities.
• Knowledge of ICT systems and willingness to learn more.
• Ability to work on own initiative and understand business processes.
• Commitment to member-focused service.
• Resilience and tenacity in a fast-paced environment.
• Strong customer service mindset and professionalism.

Responsibilities

• Operate telephone switchboard and transfer calls to the correct team.
• Log member queries by phone, email or portal and forward appropriately.
• Handle post and internal deliveries and respond to routine requests.
• Greet members and visitors courteously per visitor policy.
• Arrange couriers and taxis as needed and manage schedules.
• Monitor and distribute incoming correspondence to relevant personnel.

Skills

Interpersonal skills

Communication

Resilience

Analytical skills

Attention to detail

Organisational skills

Multitasking

Sound judgement

ICT knowledge

Initiative

Job description

Our client based in Dublin 1 are seeking a Receptionist / Clerical Officer to join their team on a contract until May 2027. Given a strong performance there will be an opportunity to apply for roles internally. The chosen candidate will be the face of the organisation and will be required to exercise sound judgement, skill and diligence. Each inbound call will be answered with professionalism and passed through to the appropriate team.

€ 35,000 - €40,000 – Working hours between 8am – 5.30pm, 35 hour working week.

Duties & Responsibilities

• Operating telephone switchboard to answer or transfer calls, providing information, communicating with members, taking messages and providing customer service
• Logging members queries received by phone, email, in person via the member portal on INTO’s system database, ensuring they are forwarded to correct department
• Dealing with post and in-house deliveries
• Greeting committee members, members and visitors in a courteous, professional and friendly manner whilst ensuring adherence to the company’s visitor policy
• Booking couriers and taxi’s
• Checking incoming correspondence throughout the day and distributing to relevant personnel

Skills & Attributes required

• Excellent interpersonal and communication skills
• Resilience and tenacity
• Strong analytical skills
• Accuracy and attention to detail
• Well-developed organisational and administrative skills
• Must multitask and have experience of working within a team environment
• Ability to exercise sound judgement
• Must have a knowledge of ICT Systems and a willingness to acquire additional skills as required
• Ability to work on own initiative including building a deep understanding of the business org. structure, day to day operations and query management
• Strong commitment to the member-focussed nature of this role