IT Operations & Support Specialist

Good Job Creations (Singapore) Pte Ltd; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd in Dublin is seeking an IT Support specialist to provide first- and second-line assistance for hardware, software, networks, and user services across local and regional offices.

You will manage user accounts in Microsoft 365 and Azure AD, assist with ERP systems including SAP, monitor infrastructure, and support IT projects and reporting. The role requires 2–3 years experience and strong problem-solving and communication skills.

Qualifications

• Minimum 2–3 years of IT user support or helpdesk experience.
• Knowledge of IT infrastructure including networks, hardware, OS, and enterprise apps.
• Exposure to SAP or ERP systems is advantageous.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first and second-level technical support for hardware, software, network, system, and end-user issues across local and regional offices.
• Administer user accounts, access rights, and IT resources within Microsoft 365, Azure Active Directory, ERP systems, and related business applications, including onboarding and offboarding support.
• Support the maintenance, monitoring, troubleshooting, and deployment of IT infrastructure, servers, networks, enterprise applications, and cybersecurity controls.
• Manage IT assets, software licences, inventory records, vendor coordination, and equipment lifecycle activities, including repairs and warranty claims.
• Assist with IT projects, system upgrades, technology rollouts, SAP support, CCTV systems, documentation, and operational reporting.

Skills

IT Support

Helpdesk

Active Directory

Microsoft 365

Azure Active Directory

ERP SAP exposure

Tools

SAP ERP

Remote support tools

Windows OS

Job description

Good Job Creations (Singapore) Pte Ltd in Dublin is seeking an IT Support specialist to provide first- and second-line assistance for hardware, software, networks, and user services across local and regional offices.

You will manage user accounts in Microsoft 365 and Azure AD, assist with ERP systems including SAP, monitor infrastructure, and support IT projects and reporting. The role requires 2–3 years experience and strong problem-solving and communication skills.