Contract IS Technical Support Analyst

Deerfoot Recruitment Solutions Limited; Dublin; On-site; EUR 46,000 - 58,000; Full time

Job summary

Deerfoot Recruitment Solutions Limited is seeking a Contract IS Technical Support Analyst for a 6-month Dublin assignment, offering up to €350 per day. You will join a global IT team delivering hands-on support across users, systems and infrastructure.

You’ll handle incidents and requests via ITIL, support Windows devices, AD and Microsoft 365, troubleshoot basic network issues, maintain assets, and assist with changes and moves across sites.

Qualifications

• IT support or service desk experience.
• Proficient with Windows 10/11 and Active Directory.
• Experience with Microsoft 365 support.
• Basic networking troubleshooting skills.
• Familiar with ITIL ticketing systems.
• Full UK driving licence.
• Desirable: PowerShell, SQL, Citrix and Windows Server.

Responsibilities

• Provide 1st/2nd line support for Windows devices, servers, printers, and networks.
• Manage incidents and requests via ITIL ticketing systems.
• Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure).
• Troubleshoot basic network and connectivity issues.
• Maintain IT assets and documentation.
• Support system changes, moves, and occasional out-of-hours cover.

Skills

IT Support / Service Desk experience

Windows 10/11 knowledge

Active Directory knowledge

Microsoft 365 support experience

Basic networking troubleshooting

ITIL ticketing system experience

Full UK driving licence

Tools

PowerShell

SQL

Citrix

Windows Server

Microsoft 365 administration tools

Job description

Contract IS Technical Support Analyst - 6 months - Dublin - up to €350 per day

Join a global IT team where every day is different!

You’ll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you’ll troubleshoot issues, support core services, and help keep business-critical systems running smoothly.

What you’ll do

• Provide 1st/2nd line support for Windows devices, servers, printers, and networks
• Manage incidents and requests via ITIL ticketing systems
• Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure)
• Troubleshoot basic network and connectivity issues
• Maintain IT assets and documentation
• Support system changes, moves, and occasional out-of-hours cover

What you’ll need

• IT Support / Service Desk experience
• Windows 10/11 and Active Directory knowledge
• Microsoft 365 support experience
• Basic networking troubleshooting skills
• ITIL ticketing system experience
• Full UK driving licence
• Desirable: Powerhell, SQL, Citrix, Windows Server