Level 2 IT Support

GCS Recruitment; Ireland; On-site; EUR 36,000 - 48,000; Full time

Job summary

GCS Recruitment is partnering with a growing MSP to recruit a Level 2 IT Support Engineer for a fully onsite role in Dublin 22. You will work directly with an enterprise client, providing hands-on technical support and building strong stakeholder relationships.

The role focuses on Microsoft 365, Entra ID/Azure AD, Intune, and Windows troubleshooting, with opportunities to contribute to IT improvements and security initiatives.

Qualifications

• 3+ years in Level 2 IT support, desktop support, or systems support.
• Strong Microsoft 365 administration experience.
• Hands-on with Entra ID (Azure AD) and Intune.
• Solid networking fundamentals (TCP/IP, DNS, DHCP).
• Experience supporting Windows 10/11 environments.
• Excellent troubleshooting and customer-service skills.
• Ability to work independently in a client-facing environment.

Responsibilities

• Deliver Level 2 technical support across hardware, software and networking issues.
• Administer and support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and OneDrive.
• Manage user accounts, permissions and security policies within Entra ID (Azure AD).
• Support endpoint management and device deployments using Intune.
• Troubleshoot Windows desktop and infrastructure-related issues.
• Work with Level 3 teams to resolve complex issues and implement improvements.
• Maintain documentation and contribute to service-improvement initiatives.

Skills

Microsoft 365 administration

Entra ID / Azure AD

Active Directory

Intune

Networking fundamentals

Windows 10/11 troubleshooting

Customer service

Independent work in client-facing role

Tools

Exchange Online

SharePoint

Teams

OneDrive

Intune

Job description

Level 2 IT Support Engineer

Dublin 22 (Fully Onsite) | Full-Time Permanent

Join a Growing MSP Supporting Enterprise Clients

Are you a customer-focused IT professional with a passion for Microsoft technologies and delivering exceptional support?

We are partnering with a rapidly growing Managed Service Provider (MSP) to recruit a Level 2 IT Support Engineer for a fully onsite, client-facing position based in Dublin 22. This is an excellent opportunity to work directly with a key enterprise client, providing hands‑on technical support while building strong stakeholder relationships and contributing to ongoing IT improvements.

What You'll Be Doing

• Deliver high-quality Level 2 technical support across hardware, software, and networking issues.
• Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
• Manage user accounts, permissions, and security policies within Entra ID (Azure AD).
• Support endpoint management and device deployments using Intune.
• Troubleshoot Windows desktop and infrastructure-related issues.
• Act as a trusted IT partner for end users and business stakeholders.
• Work closely with internal Level 3 teams to resolve complex issues and implement improvements.
• Maintain accurate documentation and contribute to service enhancement initiatives.

What We're Looking For

• 3+ years' experience in a Level 2 IT Support, Desktop Support, or Systems Support role.
• Strong Microsoft 365 administration experience.
• Hands‑on experience with Entra ID (Azure AD), Active Directory, and Intune.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience supporting Windows 10/11 environments.
• Excellent troubleshooting, communication, and customer-service skills.
• Ability to work independently in a client-facing environment.

Nice to Have

• Previous MSP experience.
• Microsoft, Azure, ITIL, or CompTIA certifications.
• Exposure to security-focused environments and best practices.

Why Apply?

• Work directly with a major enterprise client
• Strong focus on Microsoft 365 and security technologies
• High‑visibility, stakeholder‑facing role
• Join a growing and ambitious MSP with career progression opportunities
• Exposure to modern workplace, cloud, and security solutions