IT support Specialist

Technopride Ltd; Dublin; On-site; EUR 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider is looking for an IT Support Specialist to deliver exceptional technical support in a hybrid work environment. The ideal candidate will have over 5 years of experience, strong troubleshooting skills for both MacOS and Windows, and a customer-first mindset. This role involves resolving issues with hardware, software, and network connectivity while documenting procedures to enhance support efficiency. Interested candidates should apply on a contract basis with potential for extension.

Qualifications

• 5+ years of experience in IT support or helpdesk roles.
• Hands-on experience supporting MacOS and Windows systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support for end users, resolving hardware, software, and connectivity issues.
• Manage and support SaaS applications and user provisioning.
• Document issues, resolutions, and improve support efficiency.

Skills

Troubleshooting

Customer service orientation

MacOS support

Windows support

SaaS application support

Networking fundamentals

Communication skills

Job description

Dublin 1, Ireland | Posted on 29/01/2026

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.

Job Description

Hi,

We are looking for IT support Specialist for one of our renowned IT client based in Dublin, Ireland. If interested, please share your updated CV to discuss further on the role. Contract.

Role: IT support Specialist

Location: Dublin, Ireland

Is it Permanent/ Contract: Contract – 6 months extendible

Is it Onsite/Remote/Hybrid: Hybrid – 1 to 2 days a week

Role Overview

We are seeking an experienced IT Support Engineer to provide high-quality technical support across end-user systems, applications, and infrastructure. The ideal candidate is customer-focused, technically strong, and passionate about troubleshooting, technology, and continuous learning. This role requires the ability to work independently while maintaining clear communication with stakeholders.

Key Responsibilities

• Provide timely and effective technical support for end users, resolving hardware, software, and connectivity issues.
• Troubleshoot and support Mac and Windows environments.
• Manage and support SaaS applications, including user provisioning, access management, integrations, and Single Sign-On (SSO).
• Assist users with hosted productivity and collaboration tools such as Google Workspace, Jira, and Confluence.
• Diagnose and resolve networking issues related to TCP/IP, routing, firewalls, and VPNs.
• Support and adhere to information security best practices and organizational security controls.
• Document issues, resolutions, and procedures to improve support efficiency.
• Communicate clearly with users and stakeholders, providing updates on issue status and resolution.
• Contribute to continuous improvement of IT support processes and user experience.

Required Skills & Experience

• 5+ years of experience in IT support or helpdesk roles.
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Hands-on experience supporting MacOS and Windows systems.
• Experience working with SaaS platforms, user management, integrations, and SSO.
• Exposure to information security systems and security best practices.
• Solid understanding of networking fundamentals, including TCP/IP, routing, firewalls, and VPNs.
• Ability to work independently while keeping relevant stakeholders informed.
• Strong communication skills and a genuine passion for helping users.

Preferred / Bonus Skills

• Experience with MDM and identity management tools such as Addigy, JumpCloud, or similar platforms.
• Understanding of cloud networking concepts.
• Experience supporting remote or distributed teams.