IT Helpdesk Technician

bdoireland; Dublin; On-site; EUR 35,000 - 45,000; Full time

Job summary

BDO Ireland is seeking an IT Technician to join our growing team in Dublin. This individual will provide exceptional technical support both onsite and remotely, helping to resolve IT incidents with a meticulous logging and prioritization approach.

The ideal candidate will have experience with laptop support, application installations, Active Directory, and Office 365 administration. This role is essential in ensuring timely resolution of support requests.

Qualifications

• Strong background in laptop support required.
• Experience with application installations is essential.
• Familiarity with Active Directory tasks expected.
• Office 365 administration experience necessary.
• Ability to provide user support across various platforms and devices.

Responsibilities

• Provide technical support onsite and remotely to end-users.
• Log, analyse, and prioritise IT incidents and service requests.
• Resolve issues or escalate to appropriate teams to ensure timely resolution.

Skills

Laptop support

Application installations

Active Directory

Office 365 administration

User support across platforms

Job description

Overview

BDO Ireland are seeking a skilled IT Technician to join our growing team, providing exceptional technical support both onsite and remotely. The ideal candidate will have a passion for delivering professional and friendly assistance to end-users while effectively managing and resolving IT incidents. This role requires a meticulous approach to logging, analysing, and prioritizing issues, ensuring timely resolution or escalation when necessary.

Responsibilities

• Provide technical support onsite and remotely to end-users.
• Log, analyse, and prioritise IT incidents and service requests.
• Resolve issues or escalate to appropriate teams to ensure timely resolution.

Qualifications

• Strong background in laptop support.
• Experience with application installations.
• Active Directory tasks experience.
• Office 365 administration experience.
• Ability to provide user support across various platforms and devices.