Banking IT Application Support Specialist

Good Job Creations (Singapore) Pte Ltd; Dublin; On-site; EUR 35,000 - 56,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking an experienced L2 IT support professional to provide responsive assistance for users in the Singapore branch. You will handle incidents, communicate impact and workarounds, and coordinate with internal teams and vendors.

The role emphasizes proactive problem solving, process improvements, and supporting IT projects within a banking environment. Strong stakeholder communication is essential.

Qualifications

• L2 IT support experience in corporate banking/financial services.
• Familiarity with CASA systems and banking operations.
• Strong troubleshooting and incident-management capabilities.
• Excellent written and verbal communication with business stakeholders.
• Experience coordinating with internal teams, L3 support, vendors.
• Proactive problem-solving to implement solutions or workarounds.

Responsibilities

• Provide responsive IT support to users across the Singapore branch.
• Take ownership of user incidents and communicate impact, root cause, and workarounds.
• Collaborate with users, technical teams, management, L3 support, and vendors.
• Maintain records of requests, incidents, and resolutions for reporting.
• Establish and monitor service-level expectations with vendors.
• Identify opportunities to improve support processes and user experience.
• Assist with planning and execution of IT-related projects.

Skills

L2 IT support

Troubleshooting

Incident management

Communication skills

Stakeholder management

Problem solving

Job description

Good Job Creations (Singapore) Pte Ltd is seeking an experienced L2 IT support professional to provide responsive assistance for users in the Singapore branch. You will handle incidents, communicate impact and workarounds, and coordinate with internal teams and vendors.

The role emphasizes proactive problem solving, process improvements, and supporting IT projects within a banking environment. Strong stakeholder communication is essential.