Hotel Operations Lead | Guest Experience & Growth

Dalata Hotel Group; Galway; On-site; EUR 55,000 - 78,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our\

Staff appreciation Initiatives, fun团队?

Job summary

Dalata Hotel Group is seeking an experienced leader to own and elevate hotel operations, drive guest experiences, and deliver high-performance standards across departments. You will shape culture, contribute to strategy, and lead through growth while fostering a positive work environment.

The role emphasizes stakeholder management, recruitment support, and coaching of teams to ensure consistent service excellence and financial success across Dalata properties.

Qualifications

• 3-4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong communicator and comfortable in contributing to the overall hotel strategy.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Communication

Recruiting & interviewing

Job description

Dalata Hotel Group is seeking an experienced leader to own and elevate hotel operations, drive guest experiences, and deliver high-performance standards across departments. You will shape culture, contribute to strategy, and lead through growth while fostering a positive work environment.

The role emphasizes stakeholder management, recruitment support, and coaching of teams to ensure consistent service excellence and financial success across Dalata properties.