Front Office Leader: Elevate Guest Experience

Dalata Hotel Group; Dublin; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Free meals

F&B discount

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance

Cycle to Work

Pension

Dalata Academy

Staff events

Bonus plan

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager to lead and elevate the front of house team in our Dublin properties. You will shape guest experiences, drive high performance, and contribute to hotel strategy under the General Manager.

We value innovation and excellence and offer development opportunities through the Dalata Academy, competitive benefits, and a collaborative environment where you can grow your career in hospitality.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

Front office leadership

People management

Guest service focus

Job description

Dalata Hotel Group is seeking an experienced Front Office Manager to lead and elevate the front of house team in our Dublin properties. You will shape guest experiences, drive high performance, and contribute to hotel strategy under the General Manager.

We value innovation and excellence and offer development opportunities through the Dalata Academy, competitive benefits, and a collaborative environment where you can grow your career in hospitality.