Front Office Leader: Elevate Guest Experience & Growth

Dalata Hotel Group plc; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free meals

50% F&B discount

Room rate discount

Friends & Family rate

Extra leave days

Employee Assistance

Cycle to Work

Pension access

Dalata Academy

Staff events

Performance bonus

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager to lead a high-performance front desk team and contribute to the hotel’s strategic objectives. You will drive guest satisfaction, coach staff, and ensure smooth operations across the front office.

The role requires 2-3 years in a front office leadership position, strong people skills, and the ability to work both independently and with a team. Dalata values innovation and excellence in a supportive environment.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to audits, customer indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Team development

Organizational skills

Guest service

Job description

Dalata Hotel Group is seeking an experienced Front Office Manager to lead a high-performance front desk team and contribute to the hotel’s strategic objectives. You will drive guest satisfaction, coach staff, and ensure smooth operations across the front office.

The role requires 2-3 years in a front office leadership position, strong people skills, and the ability to work both independently and with a team. Dalata values innovation and excellence in a supportive environment.