Hospitality Operations Leader — Guest Experience Champion

Dalata Hotel Group plc; Dublin; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking a Senior Duty Manager to lead hotel operations in Dublin, driving guest experiences and financial performance. You will direct teams, work across departments, and influence strategy while building a positive, high-performance culture.

Ideal candidates have 2–3 years in operational leadership in large hotels, with a focus on Food & Beverage standards, staff development, and excellent communication to influence all levels of the business.

Qualifications

• 2–3 years experience as a Duty Manager or equivalent leadership role in a large hotel.
• Standards driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable contributing to hotel strategy.
• Ability to develop relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Stakeholder management

Communication

Hospitality operations

Job description

Dalata Hotel Group plc is seeking a Senior Duty Manager to lead hotel operations in Dublin, driving guest experiences and financial performance. You will direct teams, work across departments, and influence strategy while building a positive, high-performance culture.

Ideal candidates have 2–3 years in operational leadership in large hotels, with a focus on Food & Beverage standards, staff development, and excellent communication to influence all levels of the business.