Hospitality Operations Leader | Guest Experience & Growth

Dalata Hotel Group plc; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Dalata Academy

Pension

60€ room rate

Friends & Family 30%

Free meals on duty

Extra AL days

Employee Assistance

Cycle to Work

Staff events

Job summary

Dalata Hotel Group plc in Ireland seeks a dynamic Duty Manager to lead hotel operations, guest experiences and team performance. You will shape the culture, collaborate with managers and drive guest satisfaction while delivering financial results.

Join a growing group committed to development through the Dalata Academy, a comprehensive benefits package, and opportunities to advance within a market-leading hospitality business.

Qualifications

• 3-4 years experience as Deputy or Operations Manager in a large hotel.
• Standards driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

Leadership

Operations management

Stakeholder management

Recruitment support

Coaching & training

Conflict resolution

Communication

Relationship building

Job description

Dalata Hotel Group plc in Ireland seeks a dynamic Duty Manager to lead hotel operations, guest experiences and team performance. You will shape the culture, collaborate with managers and drive guest satisfaction while delivering financial results.

Join a growing group committed to development through the Dalata Academy, a comprehensive benefits package, and opportunities to advance within a market-leading hospitality business.