Hospitality Ops Lead: Guest Experience & Team Growth

Dalata Hotel Group plc; Leinster; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate on rooms

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc is seeking a Duty Manager to lead hotel operations, shape culture and drive guest satisfaction. You will manage stakeholders, greet guests, and inspire the team to deliver exceptional hospitality while aligning with strategic hotel goals.

You will coach and develop staff, support recruitment, and handle conflicts with tact. The role rewards proactive leadership, strong communication, and the ability to build relationships across departments to ensure high performance and

Qualifications

• 3-4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Operational leadership

Communication

Recruitment

Coaching

Problem solving

Job description

Dalata Hotel Group plc is seeking a Duty Manager to lead hotel operations, shape culture and drive guest satisfaction. You will manage stakeholders, greet guests, and inspire the team to deliver exceptional hospitality while aligning with strategic hotel goals.

You will coach and develop staff, support recruitment, and handle conflicts with tact. The role rewards proactive leadership, strong communication, and the ability to build relationships across departments to ensure high performance and