Hospitality Operations Leader

Dalata Hotel Group plc; Galway; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B discount

Employee room rate

Friends & Family 30% off

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff events & charity

Job summary

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations and inspire teams to deliver outstanding guest experiences. You will shape culture, support strategy, and drive financial success while fostering a positive work environment.

With 3–4 years in similar leadership, you will manage cross-department collaboration, recruit and coach staff, and resolve guest issues with a proactive, guest-centric approach.

Qualifications

• 3–4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards driven, particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable contributing to the overall hotel strategy.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Communication

Hospitality operations

Conflict resolution

Job description

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations and inspire teams to deliver outstanding guest experiences. You will shape culture, support strategy, and drive financial success while fostering a positive work environment.

With 3–4 years in similar leadership, you will manage cross-department collaboration, recruit and coach staff, and resolve guest issues with a proactive, guest-centric approach.