Reservations Manager | Lead Reservations & Revenue Growth

Dalata Hotel Group; Galway; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B at all properties

Employee room rate (€60)

30% Off Friends & Family rate

Extra annual leave day

Employee Assistance Programme

Pension access

Dalata Academy development

Staff events & charity

Performance bonus

Job summary

Dalata Hotel Group is seeking an experienced Reservations Manager to lead the reservation office and drive high performance across the team. You will collaborate with revenue and DOS to maximise room revenue while maintaining exceptional guest experiences.

You will report to the Group General Manager and shape the culture of the team within a supportive environment that values development and excellence.

Qualifications

• Previous experience as a Reservation manager or Supervisor in a busy hotel.
• Excellent communication and customer skills.
• Great team leader and can motivate reservations staff.
• Ability to prioritise and delegate tasks.
• Ability to work independently as well as within a team.

Responsibilities

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the revenue manager and DOS to ensure the efficient running of the department.
• To ensure our guest's requests are honoured.

Skills

Leadership

Communication

Team leadership

Prioritization

Delegation

Independent work

Job description

Dalata Hotel Group is seeking an experienced Reservations Manager to lead the reservation office and drive high performance across the team. You will collaborate with revenue and DOS to maximise room revenue while maintaining exceptional guest experiences.

You will report to the Group General Manager and shape the culture of the team within a supportive environment that values development and excellence.