Hotel Operations Lead - Guest Experience & Efficiency

THE MAPLES HOUSE HOTEL; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Maples House Hotel in Dublin is seeking an experienced Hotel Manager to oversee day-to-day hotel operations, coordinating reception, housekeeping and other departments to ensure smooth service and excellent guest satisfaction.

The role involves supervising staff, managing rosters, monitoring occupancy and revenue performance, and driving efficiency while maintaining health and safety standards. Responsibilities include recruitment, training, cost control, and regular reporting to hotel directors.

Responsibilities

• Oversee daily hotel operations, ensuring efficient coordination between reception, housekeeping and other departments.
• Supervise hotel staff, prepare work schedules and allocate duties.
• Monitor room availability, reservations, occupancy rates and revenue performance.
• Maintain high standards of guest satisfaction and resolve escalated guest complaints.
• Coordinate housekeeping operations, room inspections and maintenance requirements.
• Assist with staff recruitment, onboarding, training and performance management.
• Monitor operational costs, stock levels and departmental expenditure.
• Ensure compliance with health and safety regulations and hotel operating procedures.
• Identify opportunities to improve operational efficiency and guest experience.
• Prepare operational reports and communicate regularly with hotel directors.

Job description

Maples House Hotel in Dublin is seeking an experienced Hotel Manager to oversee day-to-day hotel operations, coordinating reception, housekeeping and other departments to ensure smooth service and excellent guest satisfaction.

The role involves supervising staff, managing rosters, monitoring occupancy and revenue performance, and driving efficiency while maintaining health and safety standards. Responsibilities include recruitment, training, cost control, and regular reporting to hotel directors.