Hotel Operations Leader: Guest Experience & Growth

The Address Collective; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

The Address Collective in Dublin, Ireland, is seeking an experienced General Manager to oversee all hotel operations, lead day-to-day staff, and act as brand ambassador. You will align strategy with owners and stakeholders to deliver exceptional guest experiences and sustained profitability.

You will drive the annual budget, capital projects, and revenue initiatives, while ensuring compliance and safety. The role requires strong leadership, financial acumen, and a proven track record in

Qualifications

• Experience leading hotel operations and managing day-to-day staff.
• Proven ability to develop and manage annual budgets and plans.
• Strong understanding of revenue, occupancy, and guest satisfaction metrics.
• Ambassador for the brand with excellent communication.

Responsibilities

• Lead hotel operations and department heads to deliver service standards.
• Prepare and achieve the hotel's Operating Budget, Marketing & Sales Plan and Capital Budget.
• Monitor daily reports and adjust strategies to meet revenue and guest satisfaction targets.
• Oversee recruitment, onboarding, and staff development for The Address Academy.
• Ensure compliance with SOPs, safety regulations and audits.

Skills

Leadership

Budgeting

P&L Management

Staff Management

Guest Satisfaction

Strategic Planning

Job description

The Address Collective in Dublin, Ireland, is seeking an experienced General Manager to oversee all hotel operations, lead day-to-day staff, and act as brand ambassador. You will align strategy with owners and stakeholders to deliver exceptional guest experiences and sustained profitability.

You will drive the annual budget, capital projects, and revenue initiatives, while ensuring compliance and safety. The role requires strong leadership, financial acumen, and a proven track record in