Hotel Duty Manager — Lead Ops & Guest Experience

Byrne Hotel Group; Galway; On-site; EUR 35,000 - 45,000; Full time

Job summary

The Byrne Hotel Group seeks an experienced Duty Manager to lead a multi-department team in Galway, ensuring safe, efficient operations and top service standards while optimising revenue opportunities. This role requires hands-on leadership, problem-solving, and a commitment to Guest Experience.

You will work across front-of-house, F&B and operations, coordinating daily tasks, staff training, and service delivery.

Qualifications

• Experience as a supervisor in hospitality (bar, restaurant or hotel).
• HACCP qualification is a plus.
• Able to multi-task and support all hotel areas.
• Experience with hotel front office systems is essential.
• Experience in events, conferences or banqueting is desirable.
• Excellent communication and people skills.

Responsibilities

• Lead and manage the hotel team to ensure safe, efficient operations.
• Oversee daily duty manager tasks and handover with operations.
• Drive sales initiatives and identify upselling opportunities.
• Provide guidance to achieve targets and service excellence.
• Coordinate with HR for staff training and development.
• Ensure high standards in service, presentation and customer care.
• Maintain daily operations communication across departments.
• Support various hotel departments as required.

Skills

Supervisor experience

Multitasking

Front office systems

Events management

Communication

Teamwork

English proficiency

Attention to detail

Hospitality experience

Education

HACCP certification

Tools

Front office systems

Job description

The Byrne Hotel Group seeks an experienced Duty Manager to lead a multi-department team in Galway, ensuring safe, efficient operations and top service standards while optimising revenue opportunities. This role requires hands-on leadership, problem-solving, and a commitment to Guest Experience.

You will work across front-of-house, F&B and operations, coordinating daily tasks, staff training, and service delivery.