Hotel Manager

Eyre Square Hotel; Galway; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Meals on duty

Staff parking allowances

Professional development within the By

Byrne Hotel Group progression

Job summary

Eyre Square Hotel in Galway City seeks an experienced Hotel Manager to lead day-to-day operations and guest satisfaction. You will drive revenue, maintain standards, and lead a service-oriented team in a city-centre property with significant growth potential within the Byrne Hotel Group.

Reporting to group management, you will oversee budgets, HR compliance, and relationships with partners while ensuring exceptional guest experiences and adherence to health and safety standards.

Qualifications

• Minimum 3 years’ experience as Hotel Manager or similar role.
• Proven track record in operational and financial performance management.
• Strong leadership, communication, and people development skills.
• Knowledge of Opera Cloud, Procure Wizard, and Symphony preferred.
• Relevant qualification in Hospitality, Business, or Hotel Management.

Responsibilities

• Oversee daily hotel operations and guest experiences.
• Maintain service standards across all departments.
• Lead daily/weekly briefings to align the team with KPIs.
• Manage departmental budgets and cost control.
• Support sales and marketing with the Group team.
• Recruit, train, and develop departmental managers and supervisors.
• Foster a positive, guest-focused culture.
• Conduct performance reviews and development plans.
• Ensure HR, health & safety compliance and employment law.
• Act as the face of the hotel for guests, partners and the community.
• Resolve guest issues promptly and professionally.
• Maintain relationships with corporate/local partners for repeat business.
• Ensure licensing, fire and health & safety compliance.
• Collaborate with Maintenance to uphold building standards.

Skills

Leadership

Communication

People development

Guest experience

Education

Hospitality/Business/Hotel Management qualification

Tools

Opera Cloud

Procure Wizard

Symphony

Job description

Location: On site / Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Negotiable salary

Hotel Manager – Eyre Square Hotel, Galway City

Reports to: Group Directors and Group Management

Type: Full-time, Permanent

Located in the heart of Galway City, Eyre Square Hotel offers 80 bedrooms, with Merchant Bar & Restaurant, and a reputation for warm, friendly service. This role offers a rare opportunity to lead a city-centre property with strong local recognition and significant growth potential within the hotel group.

Role Summary

The Hotel Manager will be responsible for the day-to-day operation and overall performance of Eyre Square Hotel. This includes delivering excellent guest satisfaction, driving revenue and profitability, ensuring standards, and leading a motivated, service-oriented team. The role requires a hands-on, commercially focused leader with strong operational and people management skills.

Key Responsibilities

Operations & Service Excellence

• Oversee daily hotel operations, ensuring smooth, efficient, and high-quality guest experiences.
• Maintain and enforce service standards across all departments.
• Lead daily and weekly operational briefings to align the team around key performance objectives.
• Manage departmental budgets and cost control,
• Support sales and marketing initiatives in collaboration with the Group Marketing and Revenue Team.
• Recruit, train, and develop departmental managers and supervisors.
• Foster a positive, accountable, and guest-focused culture.
• Conduct performance reviews, identify training needs, and implement development plans.
• Ensure full compliance with HR policies, health & safety, and employment legislation.
• Act as the face of the hotel for guests, partners, and the local community.
• Resolve guest issues promptly and professionally.
• Maintain strong relationships with corporate and local business partners to support repeat and group business.
• Ensure compliance with all legal, licensing, fire, and health & safety regulations.
• Work closely with Maintenance to maintain the building’s condition and standards.

Qualifications & Experience

• Minimum 3 years’ experience as a Hotel Manager, Deputy General Manager, or strong Operations Manager in a 3- or 4-star property.
• Proven track record in operational and financial performance management.
• Strong leadership, communication, and people development skills.
• Excellent knowledge of hotel systems (preferably Opera Cloud, Procure Wizard, and Symphony).
• Strong understanding of F&B operations and guest experience management.
• Relevant qualification in Hospitality, Business, or Hotel Management.

What We Offer

• Competitive salary and performance-based bonus scheme.
• Professional development and progression opportunities within the Byrne Hotel Group
• Meals on duty and staff parking allowances
• Opportunity to lead one of Galway’s most centrally located, high-potential hotels.