Duty Manager: Lead Operations & Guest Experience

INOU; Galway; On-site; EUR 42,000 - 54,000; Part time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives

Job summary

Dalata Hotel Group's Clayton Hotel Galway is seeking a dynamic Duty Manager to lead multi-disciplinary teams and oversee daily hotel operations. You will champion guest experiences, drive performance, and align with the hotel's strategic goals while modelling high standards of service and teamwork.

You will manage stakeholder relationships across departments, support recruitment and training, and foster a positive work environment while ensuring financial and operational targets are met within a

Qualifications

• 3-4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Job description

Dalata Hotel Group's Clayton Hotel Galway is seeking a dynamic Duty Manager to lead multi-disciplinary teams and oversee daily hotel operations. You will champion guest experiences, drive performance, and align with the hotel's strategic goals while modelling high standards of service and teamwork.

You will manage stakeholder relationships across departments, support recruitment and training, and foster a positive work environment while ensuring financial and operational targets are met within a