Hotel Manager

Jomivic Consulting; Galway; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional development

Supportive work environment

Job summary

Jomivic Consulting is seeking an experienced Hotel Operations Manager to oversee day-to-day hotel performance across Galway. You will coordinate frontline and support teams, ensuring guest satisfaction and operational excellence in a busy hospitality group.

The role requires proven supervisory experience, strong leadership, and excellent communication. You will manage budgets, training, and compliance while driving improvements, guest service, and team morale.

Qualifications

• Proven experience in a supervisory or managerial role within hospitality.
• Strong understanding of hotel operations and guest service principles.
• Excellent leadership and team management skills.

Responsibilities

• Oversee the overall management and coordination of hotel operations.
• Supervise department managers to ensure service excellence.
• Handle guest inquiries, complaints and feedback professionally.
• Monitor staff performance and conduct training and evaluations.
• Ensure compliance with hotel policies and standards.
• Manage inventory, budgets and financial records.
• Assist in developing strategies to enhance guest satisfaction and efficiency.
• Conduct regular property inspections for cleanliness, safety and upkeep.
• Foster a positive, collaborative work environment.

Skills

Supervisory experience

Leadership

Guest service

Communication

Problem-solving

Budgeting

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Irish hospitality group with a collection of hotels and guesthouses across Galway, Dublin and the UK.We are committed to developing talent, supporting career progression and fostering a positive, professional and team-focused working environment.our teams to deliver outstanding service while providing opportunities to learn, grow and build a rewarding career within the Group.As the Group continues to develop, we are looking for passionate hospitality professionals who share our commitment to exceptional guest service, operational excellence, teamwork and continuous improvement.

Responsibilities

• Key Responsibilities:
  
• Oversee the overall management and coordination of hotel operations.
  
• Supervise and support department managers to ensure efficient and effective service delivery.
  
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
  
• Monitor staff performance, provide training and development opportunities, and conduct performance evaluations.
  
• Ensure compliance with all hotel policies, procedures, and standards.
  
• Manage inventory, budgets, and financial records related to hotel operations.
  
• Assist in the development and implementation of strategies to enhance guest satisfaction and operational efficiency.
  
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.
  
• Foster a positive and collaborative work environment, promoting teamwork and high morale among staff.
  

Requirements

• Qualifications:
  
• Proven experience in a supervisory or managerial role within the hospitality industry.
  
• Strong understanding of hotel operations and guest service principles.
  
• Excellent leadership and team management skills.
  
• Outstanding communication and interpersonal abilities.
  
• Strong problem-solving skills and the ability to handle difficult situations with tact and professionalism.
  
• Proficiency in hotel management software and Microsoft Office Suite.
  
• Flexibility to work various shifts, including weekends and holidays.
  
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
  
• Competitive salary and performance-based incentives.
  
• Opportunities for professional development and career advancement.
  
• A supportive and dynamic work environment.