Senior Hotel Ops Leader: Elevate Guest Experience & Growth

Byrne Hotel Group; Galway; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Staff meals

Opportunities for development and car

Job summary

The Byrne Hotel Group is seeking an experienced Operations Manager to join our senior leadership team in Galway. You will oversee the day-to-day hotel operations, ensuring exceptional guest service across all departments while supporting business objectives and financial performance.

You will lead and develop high-performing teams, drive service excellence, manage budgets and KPIs, and collaborate with the General Manager to implement effective operational strategies.

Qualifications

• Experience leading hotel operations in F&B or hotel settings.
• Proven track record of managing teams and lifting performance.
• Hands-on leader capable of multitasking in fast-paced environments.
• Ability to inspire, develop staff, and drive results.
• Strong verbal and written communication skills.

Responsibilities

• Lead daily hotel operations to ensure high service standards.
• Develop and support Front Office, F&B, Housekeeping and maintenance managers.
• Drive guest satisfaction and manage service quality improvements.
• Monitor budgets, KPIs, and operational performance.
• Ensure health, safety and food safety compliance.
• Oversee staffing, recruitment, training and engagement.
• Act on guest feedback and implement service enhancements.
• Collaborate with General Manager on strategic plans.
• Maximise revenue opportunities while controlling costs.
• Foster a positive, customer-focused workplace culture.

Skills

FB / F&B management

People management

Multi-tasking

Leadership

Communication skills

Job description

The Byrne Hotel Group is seeking an experienced Operations Manager to join our senior leadership team in Galway. You will oversee the day-to-day hotel operations, ensuring exceptional guest service across all departments while supporting business objectives and financial performance.

You will lead and develop high-performing teams, drive service excellence, manage budgets and KPIs, and collaborate with the General Manager to implement effective operational strategies.