Duty Manager

Byrne Hotel Group; Galway; On-site; EUR 35,000 - 45,000; Full time

Job summary

The Byrne Hotel Group seeks an experienced Duty Manager to lead a multi-department team in Galway, ensuring safe, efficient operations and top service standards while optimising revenue opportunities. This role requires hands-on leadership, problem-solving, and a commitment to Guest Experience.

You will work across front-of-house, F&B and operations, coordinating daily tasks, staff training, and service delivery.

Qualifications

• Experience as a supervisor in hospitality (bar, restaurant or hotel).
• HACCP qualification is a plus.
• Able to multi-task and support all hotel areas.
• Experience with hotel front office systems is essential.
• Experience in events, conferences or banqueting is desirable.
• Excellent communication and people skills.

Responsibilities

• Lead and manage the hotel team to ensure safe, efficient operations.
• Oversee daily duty manager tasks and handover with operations.
• Drive sales initiatives and identify upselling opportunities.
• Provide guidance to achieve targets and service excellence.
• Coordinate with HR for staff training and development.
• Ensure high standards in service, presentation and customer care.
• Maintain daily operations communication across departments.
• Support various hotel departments as required.

Skills

Supervisor experience

Multitasking

Front office systems

Events management

Communication

Teamwork

English proficiency

Attention to detail

Hospitality experience

Education

HACCP certification

Tools

Front office systems

Job description

The Byrne Hotel Group are currently recruiting for an experienced Duty Manager to join our team. The Duty Manager will lead and manage the team to ensure the hotel operates safely, efficiently and effectively at all times ensuring utmost standards and service excellence throughout optimizing revenue opportunities. This is a challenging role as it would entail working in and supporting various departments throughout the hotel.

This position will suit a customer-focused individual with a keen eye for detail and the ability to support & lead a team. This is an exciting and varied role-taking in all aspects of the food and beverage function aspects of the business and will especially suit a person who excels in a multi-tasking environment The successful candidate will be enthusiastic and outgoing, be an excellent communicator, be flexible and most importantly, be a friendly and cooperative person that enjoys working within a busy team.

Summary Of Key Activities

• Working closely with the hotel's management team on the day to day running of the hotel, with special consideration given to F&B
• Management of all aspects of the hotel while on duty, daily duty manager walks addressing any such issues arising ensuring the hotel facilities is presented well throughout
• Daily communication handover with operations management team
• Having a hands-on approach while on duty in areas where support is needed
• Work closely with Managers and HR to implement staff training and development.
• Driving sales initiatives for the property - in conjunction with the hotels in-house sales team
• Identify revenue/upselling opportunities implementing goals and incentive schemes for the Food & Beverage Team in line with the Operations Management
• Provide effective guidance to the team to ensure targets are met and exceeded.
• Ensuring excellent service is provided to all guests
• Ensure strong leadership skills and can do attitude are displayed at all times
• Implementing company operating standards in relation to suppliers, Service Excellence, Hotel presentation & Customer service
• Ensure business on the books is reviewed for the month ahead and continuously on a day to day basis
• Ensure there is a clear line of communication throughout the departments and the teams are aware of the daily operations
• Any other duties assigned by Hotel Management

Experience And Skills

• Must have previous experience as at a supervisor level in the services industry ( Bar, restaurant or hotel).
• Have HACCP qualifications a plus
• Must be able to multi-task and be willing to help where required in all areas of the hotel.
• Previous experience working with hotel front office systems is essential.
• Experience working within the area of conference & banqueting and events.
• Excellent communications and people skills.
• Be able to work as part of a team and on own initiative.
• Good presentation and attention to detail
• Must be fluent in the English Language, both written and spoken