Guest Experience Duty Manager

Tallaght Cross Hotel; Leinster; On-site; EUR 34,000 - 38,000; Full time

Benefits offered by this job

Competitive salaries

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee recognition scheme

Job summary

Tallaght Cross Hotel is seeking a Duty Manager to join our team. The role focuses on acting as the senior point of contact for guests and staff, resolving issues, and coordinating with departments to maintain high standards of service.

The ideal candidate will have 1–2 years of hospitality experience, strong leadership, and excellent communication skills, with flexibility for evenings, weekends, and holidays. Windward Management delivers dedicated hotel management across its portfolio.

Qualifications

• Minimum of 1-2 years' experience in a similar position preferably within the hospitality industry.
• Strong leadership ability with the confidence to manage a team.
• Excellent organisational and communication skills.
• Good problem-solving skills and a proactive approach.

Responsibilities

• Handle guest enquiries, requests, and complaints in a timely and professional manner.
• Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure smooth operations.
• Carry out regular inspections and address any issues promptly.
• Ensure hotel policies, procedures, and health & safety standards are followed.
• Manage emergency situations calmly and professionally when required.
• Complete shift handovers, reports, and general administrative duties.
• Support training and development of team members.
• Act as the senior point of contact for guests and staff during assigned shifts.

Skills

Leadership

Communication

Organisation

Problem solving

Flexible availability

Job description

Tallaght Cross Hotel is seeking a Duty Manager to join our team. The role focuses on acting as the senior point of contact for guests and staff, resolving issues, and coordinating with departments to maintain high standards of service.

The ideal candidate will have 1–2 years of hospitality experience, strong leadership, and excellent communication skills, with flexibility for evenings, weekends, and holidays. Windward Management delivers dedicated hotel management across its portfolio.