Guest Reservations Agent - Flexible Scheduling & Growth

Radisson Blu Hotel Athlone; Athlone, Athlone and Bigmeadow; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Employee discounts

Training and development

Flexible scheduling

Job summary

Radisson Blu Hotel Athlone is seeking a friendly Reservation Agent to manage bookings, respond to inquiries and ensure a seamless guest experience. You will work across phone, email and online channels to secure reservations and deliver exceptional service.

Utilising Opera PMS, you will upsell rooms and packages, confirm details, provide local information and support a team in a fast-paced hospitality environment.

Qualifications

• Minimum of 1 year of experience in a reservations role.
• Excellent communication, interpersonal and problem-solving skills.
• Proficient in reservation software and Opera PMS.
• Strong organisational skills and the ability to multitask effectively.
• Positive, welcoming attitude with a passion for guest service.

Responsibilities

• Answer incoming calls, emails and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments and confirming details.
• Offer room upgrades, packages and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations in a courteous manner.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services and local attractions.
• Build rapport with guests and address concerns promptly.
• Contribute to maximizing hotel occupancy and revenue.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Tools

Opera PMS

Job description

Radisson Blu Hotel Athlone is seeking a friendly Reservation Agent to manage bookings, respond to inquiries and ensure a seamless guest experience. You will work across phone, email and online channels to secure reservations and deliver exceptional service.

Utilising Opera PMS, you will upsell rooms and packages, confirm details, provide local information and support a team in a fast-paced hospitality environment.