Reservations Agent

The Red Carnation Hotel Collection; Cong; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Training and development

Discounted rates for staff

Staff appreciation events

Discounted local rates

Subsidised accommodation

Free meals on duty

Dry cleaning of attire

Refer a friend bonus

Volunteer days

Holiday entitlement up to 25 days

Recognition incentives

Employee Assistance Programme

Job summary

Join Ashford Castle, part of The Red Carnation Hotel Collection, as a Reservations Agent. You will be the first contact for guests, handling calls, emails and bookings with a focus on accuracy and guest satisfaction.

The role requires experience in reservations or front desk within hospitality, strong communication, and the ability to work in a fast-paced luxury environment. Island-hospitality culture, full-time, with weekend/work holiday considerations.

Qualifications

• Previous experience in reservations, call centre, or front desk within hotel or hospitality.
• Exceptional communication skills and telephone manner.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or similar).

Responsibilities

• Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
• Understand promotions, pricing and sales strategies to exceed guest expectations.
• Respond to email requests about the hotel in a professional manner.
• Recommend and book F&B outlets, activities and spa when guests book.

Skills

Exceptional communication

Attention to detail

Customer service

Multitasking

Tools

Opera Cloud

SynXis

Microsoft Office

Job description

Reservations Agent - Luxury Hotel

We are currently looking for a Reservations Agent to join the Sales team at our luxury hotel. This full-time role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms, creating a lasting first impression of our brand.

Location: Ashford Castle, Cong, Co. Mayo, Ireland

Employment type: Full-time

Working pattern: 5 days over 7 (including some weekends & Bank Holidays)

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Key Responsibilities as a Reservations Agent:

• Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
• Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
• Respond to email requests with enquires about the hotel in a professional manner.
• Recommend and book food and beverage outlets , activities and spa when guests are making their room booking
• Update all reservations made in our booking system working with Opera Cloud.
• To participate with test calls which take place monthly (incentivised when achieving over 95%)
• Sell, process, enter and confirm room reservations.
• Handle guest concerns and feedback to help convert room reservations at each of our hotels.
• Reservation check reports, ensuring to double check any bookings made by yourself.

What are we looking for?

• Previous experience in a reservations, call centre, or front desk role within a hotel or hospitality environment
• Exceptional communication skills and telephone manner
• A warm, confident, and guest-focused attitudeHigh level of accuracy and attention to detail
• Proficient in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or similar)
• Ability to multitask and prioritise in a fast-paced setting
• A team player who takes initiative and remains calm under pressure

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2026.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in Ireland.