Hotel Receptionist- Part-Time

Hollybank Trustees Ltd; Galway; On-site; EUR 26,000 - 34,000; Full time

Job summary

The Hardiman Hotel is seeking an experienced receptionist to join our Front of House team in Co. Galway. You will greet guests, manage check-in/out using Opera PMS, and promote hotel facilities while delivering exemplary service.

Ideal candidates have at least one year in hospitality, excellent interpersonal skills, and fluent English. An on-site role with opportunities to share local knowledge and assist in other hotel areas is available.

Qualifications

• Minimum of one year’s hospitality experience.
• Excellent interpersonal skills.
• Fluent in written and spoken English.

Responsibilities

• Greet guests warmly on arrival and at check-in/check-out using Opera PMS.
• Communicate hotel services and facilities to guests.
• Handle guest requests, queries, and complaints professionally and escalate to management when needed.
• Ensure billing accuracy in accordance with SOPs and update hotel system with changes.
• Upsell hotel facilities and services throughout guest interactions.
• Answer calls on the switchboard with a friendly, professional approach.
• Maintain knowledge of hotel procedures, safety policies and local area recommendations.

Skills

Hospitality experience

Interpersonal skills

English fluency

Tools

Opera PMS

Excel

Word

Job description

Location: On site / Co. Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

The Hardiman Hotel - Receptionist

Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?

Do you have a passion for delivering fantastic service and consistently high standards?

Consider becoming a part of our diverse and experienced team!

The Hardiman Hotel is searching for an experienced receptionist to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.

Responsibilities:

• To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
• To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
• To communicate our services and facilities to guests as required.
• To deal with any customer complaints in a professional manner and to notify management of these.
• To deal with requests, queries and suggestions quickly and efficiently.
• To ensure that the guests needs and requirements are met.
• To take all reservations and ensure that all changes are updated in the hotel system accordingly.
• To promote and up sell the hotels facilities at all times.
• To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
• To ensure that billing is correct and carried out in accordance with our SOPs.
• To become familiar with all other procedures for reception.
• To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
• To provide support where necessary in other areas of the hotel.
• To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
• To be willing and interested to learn about the surrounding areas so as to be able to advise guests.

Requirements

• Minimum of one years’ hospitality experience
• Excellent interpersonal skill
• Be fluent in both written and spoken English.
• Working knowledge of Opera PMS system (preferred)
• Working knowledge of the Internet, Excel and Word.