Reservation Agent

Radisson Blu Hotel Athlone; Athlone, Athlone and Bigmeadow; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Employee discounts

Training and development

Flexible scheduling

Job summary

Radisson Blu Hotel Athlone is seeking a friendly Reservation Agent to manage bookings, respond to inquiries and ensure a seamless guest experience. You will work across phone, email and online channels to secure reservations and deliver exceptional service.

Utilising Opera PMS, you will upsell rooms and packages, confirm details, provide local information and support a team in a fast-paced hospitality environment.

Qualifications

• Minimum of 1 year of experience in a reservations role.
• Excellent communication, interpersonal and problem-solving skills.
• Proficient in reservation software and Opera PMS.
• Strong organisational skills and the ability to multitask effectively.
• Positive, welcoming attitude with a passion for guest service.

Responsibilities

• Answer incoming calls, emails and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments and confirming details.
• Offer room upgrades, packages and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations in a courteous manner.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services and local attractions.
• Build rapport with guests and address concerns promptly.
• Contribute to maximizing hotel occupancy and revenue.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Tools

Opera PMS

Job description

Hotel Reservation Agent - Join Our Welcoming Team!

Do you enjoy exceeding guest expectations and creating memorable experiences? Are you organised, detail-oriented, and thrive in a fast-paced environment?

If so, we invite you to apply for the exciting opportunity to join our team as a Reservation Agent at The Radisson BLU Hotel, Athone part of The iNUA Collection.

About the Role:

As a Reservation Agent, you will be the first point of contact for our valued guests, playing a crucial role in ensuring a smooth and enjoyable stay. You will be responsible for processing reservations via phone, email, and online channels, providing exceptional customer service, and exceeding guest expectations every step of the way.

Key Responsibilities:

• Answer incoming calls, emails, and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments, and confirming reservation details.
• Offer room upgrades, packages, and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations efficiently and courteously.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services, and local attractions.
• Build rapport with guests and address their concerns in a timely and professional manner.
• Contribute to maximizing hotel occupancy and revenue generation.

Qualifications:

• Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in reservation software and property management systems (Opera).
• Strong organisational skills and the ability to multitask effectively.
• Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional guest service.
• Career development opportunities within the hospitality industry.
• Positive and supportive work environment.
• Training and development opportunities to help you grow your career.
• Flexible scheduling options (full-time, part-time, and weekend positions available).
• Team members discounts on accommodation, dining, and spa services.
• Free Employee Assistance Programme.
• Health Insurance and Pension contributions.
• Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.

Ready to join our team and make a difference?

We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.

#PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam