Guest Services & Reservations Agent

Merrion Road Townhouse - Ballsbridge; Dublin; On-site; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

On-site parking

Sick pay

Job summary

Merrion Road Townhouse - Ballsbridge in Ireland seeks a front-of-house professional to warmly welcome guests, manage check-ins, and handle bookings with courtesy and efficiency. You will answer calls to high standards, log messages, and relay guest feedback to the relevant teams to ensure a smooth stay.

The ideal candidate brings hotel or hospitality experience, strong English communication, and proficiency with booking systems, Word and Excel.

Qualifications

• Full-time role, with proven experience in customer service.
• Excellent customer service and communication skills with attention to detail.
• Highly motivated, goal-oriented and able to prioritise tasks.
• Fluent in spoken and written English; proficient in Word and Excel and booking systems.
• References are essential and required.

Responsibilities

• Greet guests on arrival and assist with check-in to designated property.
• Answer the telephone to company standards and handle messages promptly.
• Record guest feedback and share with relevant departments.
• Ensure guests have a pleasant departure experience and are satisfied.
• Maintain booking systems accuracy and provide courteous service.

Skills

Customer service

Communication skills

Attention to detail

Motivated

Goal-oriented

Fluent English

Prioritisation

References

Tools

Booking systems

Word

Excel

Job description

Merrion Road Townhouse - Ballsbridge in Ireland seeks a front-of-house professional to warmly welcome guests, manage check-ins, and handle bookings with courtesy and efficiency. You will answer calls to high standards, log messages, and relay guest feedback to the relevant teams to ensure a smooth stay.

The ideal candidate brings hotel or hospitality experience, strong English communication, and proficiency with booking systems, Word and Excel.