Front Office Manager

Radisson Blu Hotel Letterkenny; Donegal; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Excellent pay

Awards program

Referral program

Learning & Development

Hotel discounts

Employee Assistance Programme

Wellness programme

Birthday gift

Job summary

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Front Office team and contribute to the hotel’s management. You will oversee day-to-day reception operations, ensuring guest satisfaction from arrival to departure, while driving revenue and guest loyalty.

The role requires strong leadership, frontline hospitality experience in a 4-star environment, and proficiency with hotel PMS and MS Office.

Qualifications

• Experience managing a Front Office or Rooms Division in a 4-star hotel.
• Strong leadership and people-management skills.
• Excellent guest relations and communication abilities.
• Understanding of hotel revenue principles.
• Proficient with hotel PMS and MS Office.
• Flexible to cover a 7-day operation including weekends.

Responsibilities

• Manage daily operation of Reception and Front Office.
• Oversee check-in/check-out, billing, and room allocation.
• Coordinate arrivals, departures, VIPs, groups, and special requests.
• Collaborate with Housekeeping, Reservations, F&B, Maintenance.
• Lead, coach, and develop Front Office team.
• Recruitment, onboarding, and training.
• Prepare team rotas and ensure coverage.
• Create a positive, inclusive working environment.
• Support Rooms Division and Hotel Management in targets.
• Identify opportunities for upselling and revenue growth.
• Monitor payroll and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy and ADR.

Skills

Front Office management

Leadership

Revenue management

Communication

Organisational skills

Attention to detail

PMS proficiency

Microsoft Office

Guest relations

7-day availability

Tools

PMS software

MS Office

Job description

Radisson Blu Hotel Letterkenny is looking for an experienced and enthusiastic Front Office Manager to lead our Front Office team and play a key role within the hotel's management team.

This is an exciting opportunity for a confident hospitality professional who thrives in a fast-paced environment, enjoys leading people and is passionate about delivering exceptional guest experiences.

As Front Office Manager, you will oversee the day-to-day operation of Reception and guest services, ensuring every guest receives a warm, professional and memorable experience from arrival through to departure.

About Radisson Blu Hotel

Radisson Blu Hotel, Letterkenny is one of Donegal’s premier 4-star destinations. Situated just a short stroll from the heart of Letterkenny’s vibrant town centre, the hotel features stylish, contemporary accommodation and exceptional amenities. Guests can enjoy our 17m swimming pool, the fully equipped Health Club, and extensive Conference & Event facilities. Whether you are joining us for a meal in our award-winning TriBeCa Restaurant or relaxing with a drink in the sophisticated Poets’ Corner Bar, we offer a perfect blend of comfort and Irish hospitality.

Role and Responsibilities:

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team member development.
• Prepare effective team rotas to meet business needs.
• Create a positive, inclusive and professional working environment.
• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.
• Identify opportunities for room upgrades and Front Office upselling.
• Coach the team to maximise revenue while maintaining an excellent guest experience.
• Monitor payroll, operating costs and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

About this role

Candidate Requirements:

• Previous management experience within a hotel Front Office or Rooms Division in a 4-star environment.
• Strong knowledge of Front Office operations, including reception, reservations, room allocation and guest relations.
• Excellent leadership and people-management skills.
• Strong commercial awareness and understanding of hotel revenue principles.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Excellent attention to detail.
• Proficiency with hotel PMS and standard Microsoft Office applications.
• Flexibility to work across a 7-day operation, including weekends and public holidays.
• A positive, hands-on and guest-focused approach.

Perks and Benefits of working at Radisson Blu Hotel, Letterkenny

• Excellent rate of pay
• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days
• Employee referral programme
• Learning and Development opportunities
• Opportunity to progress within the Windward Group
• Windward Group Hotel discounts
• Employee Assistance Programme
• Digital Wellness Programme
• Discounted health care plan
• Birthday card and gift
• Social events
• Gift for parents of newborn babies

About Windward Management

Radisson Blu Hotel, Letterkenny l is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.