Reservations Specialist — Five-Star Resort (Onsite, Maynooth)

Hollybank Trustees Ltd; Maynooth; On-site; EUR 32,000 - 42,000; Full time

Job summary

Carton House in Maynooth, Co. Kildare, Ireland, is recruiting a Reservations Agent to join our Reservations team. You will manage bookings for bedrooms, maximize occupancy and revenue, and upsell hotel facilities.

The role requires previous reservations experience in a 4/5-star property, flexibility including weekends, Opera knowledge, and strong attention to detail. You will build rapport with guests and coordinate with the Reservations Manager for group and agency bookings.

Qualifications

• Previous Reservations experience in a 4/5* property.
• Flexible hours including weekends and holidays.
• Working knowledge of Opera booking system.
• Excellent attention to detail.
• Results-driven with ability to build rapport.
• Confident in communicating with a wide range of people.

Responsibilities

• Take bookings for all bedrooms, as per the Carton House standards.
• Ensure bookings are managed to maximise sales, occupancy and revenue.
• Upsell all hotel facilities at every opportunity.
• Accurately input all guests' requests into the hotel booking system.
• Assist the client with any special requests.
• Ensure all correspondence is answered, recorded and filed accurately.
• Identify all sales opportunities and convert into bookings.
• Consult with Reservations Manager/Director of Revenue for group and agency bookings.

Skills

Reservations experience

Customer service

Sales mindset

Communication skills

Tools

Opera

Job description

Carton House in Maynooth, Co. Kildare, Ireland, is recruiting a Reservations Agent to join our Reservations team. You will manage bookings for bedrooms, maximize occupancy and revenue, and upsell hotel facilities.

The role requires previous reservations experience in a 4/5-star property, flexibility including weekends, Opera knowledge, and strong attention to detail. You will build rapport with guests and coordinate with the Reservations Manager for group and agency bookings.