Guest Experience Supervisor – Front Desk

The Address Sligo; Sligo; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Address Sligo is seeking a Front Office Supervisor to greet guests on arrival, allocate rooms, and ensure front desk operations run smoothly in accordance with brand standards. You will uphold health and safety policies, manage reservations, and provide the highest level of customer service to guests throughout their stay.

Responsibilities include handling guest requests, posting charges to rooms, and coordinating with other departments to ensure a comfortable and seamless experience for

Qualifications

Responsibilities

• Greet guests and allocate rooms according to procedures.
• Adhere to Code of Conduct and hotel regulations on health, safety, hygiene and security.
• Read and follow Health and Safety statements and staff handbook.
• Manage reception duties: cash handling, postings to room bills, switchboard handling, reservations and no-shows.
• Maintain clean, safe work areas and care for guest requests with attentiveness and professionalism.

Job description

The Address Sligo is seeking a Front Office Supervisor to greet guests on arrival, allocate rooms, and ensure front desk operations run smoothly in accordance with brand standards. You will uphold health and safety policies, manage reservations, and provide the highest level of customer service to guests throughout their stay.

Responsibilities include handling guest requests, posting charges to rooms, and coordinating with other departments to ensure a comfortable and seamless experience for