Guest Experience Front Office Manager

SLIG - Front Office; Sligo; On-site; EUR 42,000 - 54,000; Full time

Job summary

SLIG - Front Office is seeking a Front Office Manager to lead the front desk team and ensure the highest standard of guest care. The role involves coordinating with department heads, managing daily operations, and driving guest satisfaction to encourage repeat visits.

The ideal candidate will have at least 1 year in frontline hospitality, strong leadership, and a focus on service excellence. You will oversee scheduling, guest services, and revenue-related targets in a busy hotel environment.

Qualifications

• Minimum experience of 1 year in front office or hospitality roles.
• Strong customer service oriented attitude with attention to detail.
• Ability to lead a team and work across departments.

Responsibilities

• To arrive promptly on duty as scheduled in a full, clean and presentable uniform.
• Schedule and chair front office departmental meetings monthly or as required by the General Manager.
• Maintain high personal and work hygiene throughout duties.
• Monitor forthcoming business and future requirements to plan accordingly.
• Be aware of VIP arrivals and coordinate with relevant teams.
• Build relationships with guests to encourage repeat bookings.
• Be fully knowledgeable of competitor activities and benchmark provisions.
• Work within budget targets for room revenue, occupancy, and rate.
• Schedule staff within budget constraints and ensure effective rosters.
• Ensure front desk operates professionally and aligns with company standards.
• Ensure services and amenities (e.g., porterage, wake-up calls) are offered.
• Handle guest queries promptly and maintain high service standards.
• Compile customer databases and monitor market changes to adjust services/rates.
• Maximise room revenue and occupancy through yield management and analysis.
• Promote sales opportunities through up-selling and extra services.
• Carry out duty management as required and oversee shift coverage.
• Review SOPs regularly and update and communicate changes.

Job description

SLIG - Front Office is seeking a Front Office Manager to lead the front desk team and ensure the highest standard of guest care. The role involves coordinating with department heads, managing daily operations, and driving guest satisfaction to encourage repeat visits.

The ideal candidate will have at least 1 year in frontline hospitality, strong leadership, and a focus on service excellence. You will oversee scheduling, guest services, and revenue-related targets in a busy hotel environment.