Guest Experience Lead - Front Desk & Reservations

The Address Collective; Sligo; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Address Collective seeks a Front Office Supervisor to greet guests and allocate rooms in line with brand standards. You will report to the Front Office Manager and ensure smooth arrivals and accurate billing in accordance with company procedures.

Responsibilities include managing reception operations, maintaining safety and guest satisfaction, and coordinating with other hotel departments to optimise the guest experience.

Qualifications

• Greet guests on arrival and allocate rooms per procedures.
• Maintain brand standards and uphold the Code of Conduct.
• Follow health and safety, hygiene and security policies.
• Accurate handling of reservations, billing and deposits.

Responsibilities

• Receive and register guests on arrival and process check-in.
• Handle reservations, cancellations and no-shows per policy.
• Answer the phone warmly and transfer calls to correct extensions.
• Maintain tidy work areas and ensure guest safety and comfort.
• Prepare reports and monitor room availability and rates.

Skills

Operations

Excellent Communication

Organisational Skills

Tech Savy

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Tools

Hotsoft

Job description

The Address Collective seeks a Front Office Supervisor to greet guests and allocate rooms in line with brand standards. You will report to the Front Office Manager and ensure smooth arrivals and accurate billing in accordance with company procedures.

Responsibilities include managing reception operations, maintaining safety and guest satisfaction, and coordinating with other hotel departments to optimise the guest experience.