Guest Experience Leader - Front Office Management

The Address Collective; Sligo; On-site; EUR 36,000 - 48,000; Full time

Job summary

The Address Collective is seeking a Front Office Manager in Ireland. You will assume responsibility for the Front Office Department, ensuring smooth operation, high customer care standards, and ongoing training for the team.

The role involves managing staff, analysing business trends, and maximizing room revenue while maintaining excellent guest relations. Ideal candidates have at least 1 year of relevant experience, strong English language skills, and a focus on delivering outstanding service.

Qualifications

• Minimum 1 year of relevant Front Office/Hotel experience.
• Excellent customer service and communication skills.
• Ability to lead shifts and manage guest queries effectively.

Responsibilities

• Arrive on duty promptly in full, clean uniform per grooming policy.
• Schedule and chair monthly front office meetings; circulate minutes.
• Maintain high personal and work cleanliness and hygiene throughout duties.
• Analyse upcoming business and plan accordingly to meet targets.
• Monitor VIP arrivals and maintain relationships to drive repeat bookings.
• Ensure front desk operates professionally and within company standards.
• Maximise room revenue, occupancy, and revenue per available room through yield management and analysis.
• Structure rosters to cover business levels and monitor SOPs; keep management informed.

Skills

Fluent in English

Customer Service

Tools

Hotsoft

Job description

The Address Collective is seeking a Front Office Manager in Ireland. You will assume responsibility for the Front Office Department, ensuring smooth operation, high customer care standards, and ongoing training for the team.

The role involves managing staff, analysing business trends, and maximizing room revenue while maintaining excellent guest relations. Ideal candidates have at least 1 year of relevant experience, strong English language skills, and a focus on delivering outstanding service.