Front Desk Experience Specialist

The Address Citywest; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Job summary

The Address Citywest is seeking a Front Office Assistant to greet guests, handle reservations and check-ins, and provide high standards of customer service in a fast-paced hotel environment in Ireland. You will manage guest communications, handle switchesboard, process payments, and keep reception areas tidy while complying with health and safety regulations and company policies.

Experience in hospitality preferred; training provided.

Qualifications

• Greet guests and provide friendly, professional reception service.
• Handle guest requests and inquiries with courtesy and efficiency.
• Maintain high levels of personal and workplace hygiene and safety.

Responsibilities

• Receive and register guests on arrival in line with procedures.
• Answer calls, manage reservations, cancellations and no-shows per policy.
• Post charges to room folios and balance reception cash at shift end.
• Maintain reception and lounge areas in a clean, safe and tidy state.
• Provide high levels of customer service and assist with guest requests.

Job description

The Address Citywest is seeking a Front Office Assistant to greet guests, handle reservations and check-ins, and provide high standards of customer service in a fast-paced hotel environment in Ireland. You will manage guest communications, handle switchesboard, process payments, and keep reception areas tidy while complying with health and safety regulations and company policies.

Experience in hospitality preferred; training provided.