Guest Experience Coordinator

The Address Collective; Dublin; Hybrid; EUR 24,000 - 32,000; Full time

Job summary

The Address Citywest is seeking a Front Office Assistant to warmly greet guests, allocate rooms and manage check-in/check-out processes in line with brand standards. You will handle reservations, answer guest inquiries and ensure accurate room billing while maintaining high standards of service and compliance with health and safety guidelines.

The role emphasizes guest satisfaction, professionalism, and efficient front desk operations in a busy hotel setting, with a focus on clear communication

Qualifications

• Front Office duties include greeting guests and managing check-ins/check-outs and reservations.
• Focus on guest service, safety and staying compliant with company procedures.

Responsibilities

• Greet guests and allocate rooms according to procedure.
• Receive and register guests on arrival with name accuracy.
• Handle reservations, cancellations and no-shows per policy.
• Answer switchboard warmly and transfer calls to correct extensions when needed.
• Post charges to room folios and balance cash at shift end.

Job description

The Address Citywest is seeking a Front Office Assistant to warmly greet guests, allocate rooms and manage check-in/check-out processes in line with brand standards. You will handle reservations, answer guest inquiries and ensure accurate room billing while maintaining high standards of service and compliance with health and safety guidelines.

The role emphasizes guest satisfaction, professionalism, and efficient front desk operations in a busy hotel setting, with a focus on clear communication