Guest Experience Supervisor - Front Office

The Address Sligo; Ireland; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

The Address Sligo is seeking a Front Office Supervisor to lead daily front desk operations, greet guests on arrival, and allocate rooms in line with procedures.

You will ensure high levels of customer service, manage reservations, respond to guest requests, handle switchboard, and coordinate with other hotel departments.

The role requires adherence to safety, regulatory guidelines, and company policies, with a focus on accurate billing and maintaining a welcoming atmosphere.

Responsabilités

• Greet guests on arrival and allocate rooms according to procedures.
• Ensure front desk operations run smoothly and efficiently.
• Handle reservations, cancellations, and no-shows per policy.
• Respond to guest requests and provide information and services.
• Manage switchboard operations and transfer calls to correct extensions.

Description du poste

The Address Sligo is seeking a Front Office Supervisor to lead daily front desk operations, greet guests on arrival, and allocate rooms in line with procedures.

You will ensure high levels of customer service, manage reservations, respond to guest requests, handle switchboard, and coordinate with other hotel departments.

The role requires adherence to safety, regulatory guidelines, and company policies, with a focus on accurate billing and maintaining a welcoming atmosphere.