Guest Experience Lead – Front Office

The Address Collective; Ireland; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Address Collective in Ireland is seeking a Front Office Supervisor to lead and support the guest reception team. You will greet guests, allocate rooms, and ensure smooth check-in and check-out processes while upholding brand standards.

Responsibilities include managing reservations, coordinating with other departments, and delivering excellent customer service. The role requires professional appearance and strong communication skills with guests and staff.

Responsibilities

• Greet guests and allocate rooms according to procedures
• Adhere to health and safety, hygiene, and security standards
• Process reservations, check-ins and check-outs accurately
• Maintain and monitor reception area cleanliness and organisation
• Respond to guest requests and provide excellent customer service
• Coordinate with other departments to ensure guest satisfaction

Job description

The Address Collective in Ireland is seeking a Front Office Supervisor to lead and support the guest reception team. You will greet guests, allocate rooms, and ensure smooth check-in and check-out processes while upholding brand standards.

Responsibilities include managing reservations, coordinating with other departments, and delivering excellent customer service. The role requires professional appearance and strong communication skills with guests and staff.