Front Office Leader: Guest Experience & Revenue Growth

The Address Sligo; Sligo; On-site; EUR 42,000 - 54,000; Full time

Job summary

The Address Sligo is seeking a Front Office Manager to lead the Front Office Department, ensuring smooth operations and high standards of guest care. You will train staff, manage check-ins/outs, monitor VIP arrivals, and collaborate with heads of department to deliver an outstanding guest experience.

This role requires hands-on leadership, adherence to budgeting targets for room revenue and occupancy, and the ability to analyse upcoming business to optimise rates and service.

Responsibilities

• Lead the Front Office Department and ensure smooth daily operations.
• Train staff and implement ongoing guest service improvements.
• Monitor VIP arrivals and guest requests to ensure high satisfaction.
• Analyse forthcoming business and plan accordingly for staffing and availability.
• Maximise room revenue and occupancy through yield management and pricing oversight.
• Schedule and chair front office meetings to align with management.
• Ensure compliance with company policies, health and safety standards, and service levels.

Job description

The Address Sligo is seeking a Front Office Manager to lead the Front Office Department, ensuring smooth operations and high standards of guest care. You will train staff, manage check-ins/outs, monitor VIP arrivals, and collaborate with heads of department to deliver an outstanding guest experience.

This role requires hands-on leadership, adherence to budgeting targets for room revenue and occupancy, and the ability to analyse upcoming business to optimise rates and service.