Front Office Lead: Guest Experience & Revenue

The Address Collective; Sligo; On-site; EUR 42,000 - 56,000; Full time

Job summary

The Address Collective is seeking a Front Office Manager to lead the front desk team in delivering exceptional guest experiences in Sligo. You will partner with department heads to ensure smooth operations and high standards of customer care, with ongoing training and clear performance goals.

Responsibilities include staff scheduling, yield-focused revenue management, guest relations, and ensuring compliant daily operations.

Qualifications

• Experience leading a hotel front desk team.
• Strong customer service orientation and guest relations.
• Ability to manage schedules, budgets and revenue.

Responsibilities

• Lead front desk operations and uphold company standards.
• Schedule meetings and coordinate with department heads.
• Monitor guest arrivals, VIPs, and guest requests.
• Ensure accurate billing, deposits and cash handling.
• Drive upselling and maximize occupancy and room revenue.

Job description

The Address Collective is seeking a Front Office Manager to lead the front desk team in delivering exceptional guest experiences in Sligo. You will partner with department heads to ensure smooth operations and high standards of customer care, with ongoing training and clear performance goals.

Responsibilities include staff scheduling, yield-focused revenue management, guest relations, and ensuring compliant daily operations.