Guest Experience Lead, Front Office

The Address Collective; Sligo; On-site; EUR 30,000 - 42,000; Full time

Job summary

The Address Collective is seeking a Front Office Supervisor to oversee guest check-in/check-out processes and ensure memorable service experiences. You will allocate rooms, manage reservations, and respond to guest requests with professionalism in a busy hotel setting.

Responsibilities include supervising reception staff, maintaining accurate records, and upholding health and safety standards. This role requires strong communication and organisational skills and a commitment to quality

Qualifications

• Experience in hospitality or front office operations.
• Strong communication and guest-service orientation.
• Familiarity with health and safety procedures in hotels.

Responsibilities

• Greet guests and allocate rooms per procedures.
• Maintain professional guest interactions and high service standards.
• Handle reservations, check-ins/outs, and switchboard tasks.
• Post charges to guest accounts and manage guest requests.
• Ensure safety, hygiene, and security policies are followed.

Skills

Operations

Excellent Communication

Organisational Skills

Tech Savy

Customer Service

Tech Savvy

Tools

Hotsoft

Job description

The Address Collective is seeking a Front Office Supervisor to oversee guest check-in/check-out processes and ensure memorable service experiences. You will allocate rooms, manage reservations, and respond to guest requests with professionalism in a busy hotel setting.

Responsibilities include supervising reception staff, maintaining accurate records, and upholding health and safety standards. This role requires strong communication and organisational skills and a commitment to quality