Guest Experience Lead - Front Office Manager

Sigmar Recruitment; Leinster; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Sigmar Recruitment is representing a prestigious hotel in County Offaly recruiting a Front Office Manager to lead a busy reception team and uphold high guest service standards.

You will manage staff rotas, training and performance, oversee check-ins/outs, room allocations and billing, and coordinate with Housekeeping and Reservations to ensure smooth operations. The role requires strong leadership, excellent communication and a flexible approach to shifts, weekends and holidays.

Formación

• Experience as Front Office Manager or senior hotel reception.
• Strong leadership and customer service skills.
• Experience managing staff rotas and hotel PMS; HotSoft is a plus.

Responsabilidades

• Lead Front Office and Reception team; manage rotas, training and performance.
• Oversee daily reception operations: check-ins/outs, room allocations, billing.
• Maintain high customer service standards; handle guest queries and complaints.
• Coordinate with Housekeeping, Reservations and other departments.
• Support revenue via upselling, upgrades, and coordination of groups/Weddings/VIP arrivals.

Conocimientos

Leadership

Customer Service

Staff Rostering

Communication

Problem Solving

Shift Work

Flexibility

Herramientas

HotSoft

Descripción del empleo

Sigmar Recruitment is representing a prestigious hotel in County Offaly recruiting a Front Office Manager to lead a busy reception team and uphold high guest service standards.

You will manage staff rotas, training and performance, oversee check-ins/outs, room allocations and billing, and coordinate with Housekeeping and Reservations to ensure smooth operations. The role requires strong leadership, excellent communication and a flexible approach to shifts, weekends and holidays.